PROBLEM CLAUSE

When using our sales data analytics services, users may encounter issues related to data access, analysis results, report generation, or account management. To ensure service experience and business continuity, we have established an issue handling policy that clarifies the response process, handling methods, and related responsibilities when users encounter problems.

First, when users discover an issue, they can submit a request through various channels, including email, online customer service, or the service platform’s ticketing system. When submitting an issue, users should provide detailed information, including account information, data source, problem description, operation steps, and relevant screenshots or documents, so that we can quickly locate the problem and provide an effective solution.

For data anomalies or questions about analysis results, we will categorize and handle them according to the nature of the problem. General technical issues or operational errors will be confirmed and fixed as soon as possible after receiving the report; for data integrity or quality issues, we will work with the user to verify the data source and content, and provide corrections or suggestions after confirmation; if the problem involves a system or service platform malfunction, we will immediately activate our internal response mechanism for emergency investigation and repair to ensure that service is restored to normal as soon as possible.

Our response time and processing cycle will vary depending on the urgency and complexity of the problem. Generally, routine inquiries will be responded to within 48 hours. Complex issues or those involving multi-departmental collaboration may take longer, but we will maintain timely communication with users and provide progress updates. For issues caused by force majeure or third-party service disruptions, we will make every effort to coordinate a solution, but we cannot guarantee the complete elimination of all impacts.

Users should understand that the analysis results are for reference only and may be subject to deviations due to changes in data quality, operational methods, or market conditions. We are not liable for any direct or indirect losses incurred by users due to decisions made using the analysis results, but we will strive to provide necessary technical support and guidance to help users understand and apply the analysis data.

This terms and conditions policy aims to establish a transparent and efficient problem-solving mechanism, ensuring that users receive timely responses and professional support when encountering difficulties while using the service. We recommend that users familiarize themselves with common problems and solutions before using the service and submit requests according to the policy process when encountering problems, so that we can jointly maintain the stability and reliability of the service.

If you have any questions or comments regarding these terms and conditions, please contact us.

Phone: 640-784-8046. Thank you for choosing George Birch LLC. We look forward to providing you with an excellent product and service experience!